Make the Call to check on your benefits and support

Thanks to a simple phone call, thousands of people across Northern Ireland are now receiving money and other help that they were previously missing out on.

The Make the Call service from the Department for Communities enables you to find out quickly and easily whether you are receiving all the benefits, supports and services to which you are entitled – whoever you are. Your financial circumstances may have changed or perhaps age, illness or disability has changed your needs or those of your family. Whatever your situation, why not make sure that you are getting all the extra help that is available?

Happy to hear from you

A 48-year-old man from the Enniskillen area decided to phone the Make the Call Advice Line where the advisor helped him complete Part 1 of the Personal Independence Payment claim form. This resulted in an entitlement of £58.00 per week. The advisor also identified a possible entitlement to Employment Support Allowance. A successful claim was made resulting in an award of £127.15 per week plus arrears. Good call!

Better at home

In the Omagh area a mother with a 17-year-old son, who was unable to leave the house to get help because of her caring responsibilities, received a visit from a Make the Call Community Outreach officer. Through getting help with the completion of Personal Independence Payment and Employment Support Allowance Claim forms, this young man’s contact with Make the Call resulted in an award of £125.55 Employment Support Allowance,

£141.10 Personal Independence Payment every week.

Worth the effort

A young couple from the Dungannon area contacted the Make the Call Advice Line to check what they were entitled to. After a chat, the Telephony Advisor identified an entitlement to Employment Support Allowance. A successful claim meant £114.85 per week and arrears of £1985.27. They were also entitled to Housing Benefit of £77.37 and help with Health Care costs such as Dental and Optical check-ups.

A range of support

These examples demonstrate how one easy phone call can result in payments that make a real difference to the quality of people’s lives. As well as benefits, there is a wide range of supports available including School Uniform grants, help with Health Care  costs, the Blue Badge Scheme, and home grants, so it really is worth the effort of lifting the phone just to check. Make sure you’re not missing out!

Simple and friendly

Don’t be put off because you cant stand filling in complicated forms. We make the process as simple as possible and our advisors are specially trained to help you. If you are worried that you might end up gaining one benefit but losing out on another, don’t be, as in most cases this couldn’t be further from the truth.

Free and confidential

The Make the Call service is completely free and totally confidential. You can either call us yourself or get a friend or relative to call on your behalf. We will advise you on what you may be entitled to and guide you through everything that you need to do to claim what you are entitled to.

0800 232 1271

It only takes a few minutes to find out whether you are entitled to extra help. You can decide to opt out at any stage. So, why not Make the Call.



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